Develop a Social Media Crisis Management Plan
ChatGPT Prompt
Write a social media crisis management plan for a {company_type}. Define severity tiers with concrete examples — an isolated complaint, a viral negative thread, a product failure, a safety issue, an employee conduct incident — and the response owner, approval path and target response time for each. Give holding-statement templates for the first hour when facts are still unknown, since silence and over-promising are both costly. Cover: when to respond publicly versus move to DM, when to delete (almost never) versus hide versus leave, pausing scheduled content, internal communication so staff do not improvise, and the post-incident review. Add the three escalation triggers that require legal or executive involvement immediately.
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How to Use This Prompt
- 1Click the copy button above to copy the prompt to your clipboard
- 2Open ChatGPT, Claude, or your preferred AI assistant
- 3Paste the prompt and replace any [PLACEHOLDER TEXT] with your specific details
- 4Review the AI's response and iterate if needed for better results
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